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At the moment we only ship within Italy, islands included.

We deliver on working days, from Monday to Friday. If you order by 11:30 am on a working day, you will generally receive your package within 24-72 hours; for the islands, it may take an additional 2 days. Orders placed after 11:30 am, on weekends, or on holidays will be processed starting from the next working day.

Shipping is always free.

In the event of strikes or service disruptions, we may rely on alternative couriers to minimize delays, though delivery times may still be extended. If your order is delayed, please write to us via the Contact page.

For now, you cannot choose either the courier or the delivery time.

As soon as your order ships, we will send you a shipping confirmation email and one with the link to track it. If you have an account, you can find the same link in the orders section of your personal area. If you do not find the email, please check your spam folder; if it is not there, write to us via the Contact page.

First, check the tracking number you received via email: the package is often being held at a facility or has been left at a collection point. If the tracking has been stationary for more than 48 hours or shows as delivered but you have not received it, write to us from the Contact page with your order number: we will open an inquiry with the courier and, if the package is confirmed as lost, we will arrange a new shipment or a refund.

If the order has not yet been shipped, please contact customer service via the Contact page as soon as possible to request a change of address. Upon shipment, you will receive an email from the courier through which you can modify certain delivery details, one time only. You can find all the details in the Terms and Conditions of Sale.