Warranty Policy

Lifetime Warranty

We stand behind the quality of our product with a Limited Lifetime Warranty — our guarantee that upon receiving the product, every product item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Nekua retailer and subject to applicable laws. However, the warranty will immediately become void if the product is purchased from an unauthorized retailer. 

To inquire if your product is covered under this warranty, contact info@nekua.com with your name, address, order number and a detailed description of the issue at hand. Finally, write “Warranty Claim” in the subject of the email. Warranty claims must be accompanied by an acceptable proof of purchase from an authorized Nekua retailer. 

Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster such as an earthquake. In the event your item required for warranty has been discontinued or sold out, a credit code will be offered for the value paid on original purchase, to be used towards a new replacement purchase of another item and subject to approval. 

We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent. product can be resized but will void warranty - please modify at your own risk.