Exchanges & Returns


Nekua offers all of its clients a 30 Day No Hassle exchange and return policy. We keep it really simple. If you are not satisfied with the model you have selected, you can exchange or return it for a full refund within 30 days of making your purchase on our online store. 

We offer free shipping to the worldwide. Any shipping costs for items being exchanged or returned that were purchased from are the responsibility of the customer. Any dog collars being exchanged or returned to must be in their original condition. More specifically, dog collars purchased on that are submitted to be exchanged or returned will be reviewed by our jewelry professionals.

Please allow up to 14 business days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Failure to provide the item back in its original Nekua branded packaging will result in a repackaging fee of $6. Customers returning items for a refund will not be refunded the original shipping cost or any applicable customs duties/taxes as the case may be. For all accessory returns and exchanges, items must be unscratched, unscuffed, and otherwise undamaged. 

All of the Nekua models are robust link chain designs that cannot easily be resized by any jeweler. Any modifications to the purchased dog collar at (i.e. link removal, link modification). All of our collars were designed specifically for large breed dogs. Although; a professional jeweler may be capable of modifying the dog collars purchased in our online store...we do not recommend it.

Nekua jewelers understand the importance of every element found in our dog collars. The latter, may not be appreciated by other jewelers, which could lead to a failure in the dog collars durability and functionality. 

Approval for an exchange or return will be determined by the following criteria:

  • Dog collar is in its original condition
  • Dog collar has not been modified
  • Dog collar has not been re-sized